Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be be asked to confirm your order before being taken to a Secure Payment Server.
We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept all major credit and debit cards including Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
All orders received before 3pm will be dispatched the same working day, either by Courier or Royal Mail. Delivery Charges apply to the largest item in your Shopping Basket only. The Delivery charge is shown in the Shopping Basket summary when an item is added, also in the Check out page and finally on the Secure Payment page.
We aim to deliver your order right away! You will normally receive your order to you within 48 hours from receipt of payment.
Collect from Warehouse
We will hold your order for a maximum of 3 working days, after which your order will be cancelled and your order refunded.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders include VAT at the current rate except where VAT is exempt, for instance Childrens Wetsuits and Clothing.
Credit Card Security
During the ordering process, no personal information is gathered by our Web site.
We guarantee your satisfaction. If any goods arrive damaged, or fail to meet your requirements, please call 01202 399099.
All products shipped have been fully checked before being packed as shown by the ‘checked by’ section on your order form. When opening your package and trying on your new products we advise taking care as some neoprene products can be quite delicate. We are confident that all of our products leave our dispatch warehouse in brand new, undamaged condition and if a return or refund is desired then it must be returned in the same condition, with undamaged packaging and all corresponding labelling / tags intact.
If you need to reach us, please email us at [email protected], alternatively, you can call on 01202 399099 (International +44 01202 399099) or write to us at 42 Sea Road, Boscombe, Bournemouth, Dorset, BH5 1BQ, United Kingdom
The Sorted Surf Shop Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found by clicking here
Please contact us on 01202 399099 in the first instance to see if we can quickly remedy any problem. If you are still not entirely happy with your order, you can return any part of it within 60 days of purchase with a copy of your receipt.
The product you wish to return must be in a saleable condition in its original, undamaged packaging, with any tags still attached. We cannot accept returns of DVDs if their seal is broken, or products that were found to be faulty after a signature has been taken.
These policy is in line with the European Directive on distance selling.
We are not responsible for any import tax or custom charges applied by your own country. Import costs vary between different countries ranging from £20 up to £120+. If an item is refused at customs by the customer, the import charge still requires payment. By refusing a parcel, this will come back to us but, the import charge will still stand and will be deducted from the cost of the item being sent back.
Second hand boards are quality checked before being accepted at Sorted Surf Shop and any imperfections with the boards will be stated on the sale. All boards sold through the second hand scheme are sold as seen, non-refundable and hold NO warranty.
All information regarding our deliveries can be found on our specific delivery page.